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Statuses and forwarding

Your status tells the phone system and your colleagues what you are doing. Each status has its own forwarding rules: where a call goes when you cannot take it.

Statuses​

Your company starts you with these statuses:

  • Available
  • Away
  • Do not disturb
  • Lunch
  • Business trip

Your administrator can add statuses for the company. Exactly one status is current. Change it from the status menu (the Team page has one) or in Settings > Forwarding.

A status also decides how long your phones ring and whether a second call rings while you are on a call. Scheduled or temporary statuses are not available yet.

Forwarding rules​

A status holds rules. Each rule covers one kind of caller and one situation:

CallerSituation
Internal (a colleague) or external (an outside number)Always, busy, no answer or not registered (your phone is off or out of reach)

Each rule has a target: a number, an extension, your voicemail or another colleague. The rules of a status apply only while that status is current.

Ring time​

The ring time is how long your phones ring before the no answer rule applies. It is part of the status rules shown in Settings > Forwarding.

Call waiting​

The status also decides whether a second call rings over a call you are on. See call waiting.

Check before you rely on it​

Settings > Forwarding has a preview: pick a caller and a situation, and it shows where that call would go right now. The preview runs the same rules as the phone system, so it is the reliable check.

Forwarding defaults​

Your administrator sets defaults for the built-in statuses under Admin > Forwarding defaults.

Calls forwarded to a number​

A call forwarded to an outside number leaves the company as you, with your caller ID, when the company's rules allow it. Your administrator decides which trunks carry these calls.