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AI, fax and call features

AI providers and agents​

Under Admin, AI each company adds its own AI providers. The provider key is stored sealed and never shown again. AI agents use those providers to answer calls with a voice agent, and Call flows place the agent inside a call flow. Call flows are saved as versioned graphs, so you can return to an earlier version.

Statuses and forwarding​

A user has statuses (Available, Away, Do not disturb, Lunch, Business trip and their own) and one is current. A status says how long the phones ring and where unanswered or all calls go. See Statuses and forwarding for the user's view; Admin, Forwarding sets the company rules.

Fax and STIR/SHAKEN​

Admin, Fax lines configures fax numbers. Admin, STIR/SHAKEN signs outbound calls for US carriers. Check your carrier's requirements, which differ.

Telephony extras​

Admin, Telephony extras holds small features: VIP breakthrough, department music while parked, multicast paging and conference moderator controls. Device extras holds settings for desk phones such as busy-lamp and key layouts; see Extensions and devices.

Live chat widget​

Put one script tag on your website. Visitors get a chat bubble; what they write arrives in the omnichannel inbox, is routed to a queue and is answered by an agent. Configure it on Admin, Live chat.